Last updated: 16 August 2026
These Terms of Service (the "Terms") govern the use of the MediCloud software and of the website medicloud.ee, both provided by MediCloud OÜ (registry code 16340560, registered in Estonia; the "Provider"). By creating an account, signing in or otherwise using the service you agree to these Terms.
Where the Provider and a clinic have signed a separate written agreement, that agreement prevails over these Terms to the extent of any conflict.
The Service is delivered over the internet as software as a service. It includes appointment and calendar management, treatment cards, patient management, invoicing and analytics, work scheduling, and integrations with national health information systems and other third-party systems, in the scope agreed with the Client. The Provider develops the Service continuously and may add, change or discontinue individual features, provided that this does not materially reduce the agreed functionality.
Accounts are personal and must not be shared. The User is responsible for keeping their credentials confidential and must notify the Provider immediately of any suspected misuse. The Client determines which rights each of its Users has and is responsible for revoking access when a User's role ends. The Provider may suspend an account that endangers the security or integrity of the Service.
The Service offers optional integrations with third-party systems. A Google Calendar integration is available: a User may connect their own Google account, whereupon the Service creates a separate calendar in that account and keeps the User's work schedule — working times and absences — up to date in it. No patient data is transferred to Google. Connecting is voluntary, requires the User's permission on Google's consent screen, and can be ended at any time in the Service settings, whereupon the calendar created by the Service is removed; access can also be withdrawn at myaccount.google.com/permissions.
Use of a third-party service is also subject to that provider's own terms. The Provider is not responsible for the availability of third-party services or for changes made to them. Data received from Google APIs is handled in accordance with the Privacy Policy and the Google API Services User Data Policy, including its Limited Use requirements.
Fees for the Service are set out in the contract or price list agreed with the Client. Unless agreed otherwise, invoices are issued monthly with a payment term of 14 days. All prices are exclusive of VAT. In the event of late payment the Provider may charge interest at the statutory rate and, after giving prior notice, restrict access to the Service until the debt is settled.
All rights in the Service, its source code, design and documentation belong to the Provider. The Client is granted a non-exclusive, non-transferable right to use the Service for the term of the contract and for the Client's own activities. The data entered into the Service by the Client remains the Client's.
In respect of patient data the Client is the data controller and the Provider is a data processor, acting only on the Client's documented instructions under a data processing agreement. The processing of personal data is described in the Privacy Policy. Both parties keep confidential all information that becomes known to them in connection with the contract.
The Provider makes reasonable efforts to keep the Service available at all times and provides support on the terms agreed with the Client. Planned maintenance is carried out where possible outside of normal working hours and is announced in advance. The Provider is not liable for interruptions caused by circumstances beyond its control, such as failures of the Client's internet connection, hardware, or third-party services.
The Service is a tool that supports the work of healthcare professionals. It does not replace the professional judgement of a doctor, and the Provider is not liable for treatment decisions made using the Service. The Provider is not liable for indirect damage, loss of profit or loss of data caused by circumstances outside its control. The Provider's total liability under the contract is limited to the fees paid by the Client for the Service during the six months preceding the event giving rise to the claim. Nothing in these Terms limits liability for intent, gross negligence or in any other case where the law does not permit such limitation.
The contract is concluded for an unspecified term unless agreed otherwise, and either party may terminate it by giving the notice agreed in the contract. The Provider may terminate the contract with immediate effect if the Client materially breaches these Terms and fails to remedy the breach within a reasonable period. On termination the Client has the right to receive its data in a machine-readable format; thereafter the data is deleted in accordance with the contract and the Privacy Policy.
The Provider may amend these Terms in order to reflect changes in the Service or in the law. Material changes are announced at least 30 days in advance in the Service or by e-mail. Continued use of the Service after the changes take effect constitutes acceptance of the amended Terms.
These Terms are governed by the law of the Republic of Estonia. The parties seek to resolve disputes by negotiation; failing that, the dispute is settled by Harju County Court.
MediCloud OÜ · registry code 16340560
E-mail: info@medicloud.ee
Phone: +372 669 2222